Question 1

Forward chaining is

Accepted Answer

A)   a strategy for searching the rule base in an expert system that begins with information entered by the user.
B)   the programming environment of an expert system.
C)   a method of organizing expert system knowledge into chunks.
D)   a strategy for searching the rule base in an expert system that begins with a hypothesis.E) A) and B)
F) A) and C)

Question 2

Systems that integrate genetic algorithms, fuzzy logic, neural networks, and expert systems are called ________ systems.

Accepted Answer

The answer of Systems that integrate genetic algorithms, fuzzy logic,...

Question 3

Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

Accepted Answer

A)   blogs
B)   intranets
C)   wikis
D)   social bookmarkingE) B) and D)
F) B) and C)

Question 4

Which of the following are the three major types of knowledge management systems?

Accepted Answer

A)   management information systems, decision support systems, and transaction processing systems
B)   enterprise systems, customer support systems, and supply chain management systems
C)   database management systems, expert systems, and knowledge work systems
D)   enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniquesE) None of the above
F) All of the above

Question 5

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Accepted Answer

A)   change management.
B)   knowledge networking.
C)   the knowledge value chain.
D)   organizational learning.E) A) and D)
F) A) and C)

Question 6

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.

Accepted Answer

The answer of A(n) ________ is a type of intelligent...

Question 7

Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.

Accepted Answer

Steps in the knowledge management chain ...

Question 8

Which of the following would not be considered semistructured knowledge?

Accepted Answer

A)   request for proposals
B)   voice-mail
C)   videos
D)   e-mailE) A) and C)
F) A) and D)

Question 9

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

Accepted Answer

A)   a neural network.
B)   an expert system.
C)   case-based reasoning.
D)   fuzzy logic.E) A) and C)
F) None of the above

Question 10

The model of human knowledge used by expert systems is called the ________.

Accepted Answer

The answer of The model of human knowledge used by...

Question 11

Virtually all expert systems deal with problems of

Accepted Answer

A)   policy development.
B)   classification.
C)   logic and control.
D)   high complexity.E) B) and C)
F) None of the above

Question 12

Discuss the concept of virtual reality, especially with regard to VRML and its applications in the business arena.

Accepted Answer

Virtual reality systems use interactive ...

Question 13

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

Accepted Answer

A)   Knowledge is a firm asset.
B)   Knowledge has different forms.
C)   Knowledge has no locations.
D)   Knowledge is situational.E) A) and B)
F) A) and C)

Question 14

Which of the following would not be classified as a knowledge work system?

Accepted Answer

A)   computer-aided design system
B)   3D visualization system
C)   investment workstations
D)   expert systemE) A) and B)
F) All of the above

Question 15

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

Accepted Answer

A) True 
 B)False

Question 16

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Accepted Answer

A) True 
 B)False

Question 17

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Accepted Answer

A)   fuzzy logic
B)   intelligent agents
C)   genetic algorithms
D)   none of the aboveE) A) and B)
F) B) and C)

Question 18

Knowledge is universally applicable and easily moved.

Accepted Answer

A) True 
 B)False

Question 19

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

Accepted Answer

The answer of A(n) ________ is a scheme for classifying...

Question 20

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as ________.

Accepted Answer

membership...

Exam 11: Managing Knowledge

The model of human knowledge used by expert systems is called the ________.

Correct AnswerverifiedShow Answer

Knowledge is universally applicable and easily moved.

Correct AnswerverifiedShow Answer

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Correct AnswerverifiedShow Answer

Which of the following would not be classified as a knowledge work system?

Correct AnswerverifiedShow Answer

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

Correct AnswerverifiedShow Answer

Which of the following are the three major types of knowledge management systems?

Correct AnswerverifiedShow Answer

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

Correct AnswerverifiedShow Answer

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as ________.

Correct Answerverifiedmembership...View AnswerShow Answer

Discuss the concept of virtual reality, especially with regard to VRML and its applications in the business arena.

Correct AnswerverifiedVirtual reality systems use interactive ...View AnswerShow Answer

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Correct AnswerverifiedShow Answer

Which of the following would not be considered semistructured knowledge?

Correct AnswerverifiedShow Answer

Systems that integrate genetic algorithms, fuzzy logic, neural networks, and expert systems are called ________ systems.

Correct AnswerverifiedShow Answer

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

Correct AnswerverifiedShow Answer

Virtually all expert systems deal with problems of

Correct AnswerverifiedShow Answer

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

Correct AnswerverifiedShow Answer

Forward chaining is

Correct AnswerverifiedShow Answer

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.

Correct AnswerverifiedShow Answer

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Correct AnswerverifiedShow Answer

Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.

Correct AnswerverifiedSteps in the knowledge management chain ...View AnswerShow Answer

Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

Correct AnswerverifiedShow Answer

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membership...
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Virtual reality systems use interactive ...
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Steps in the knowledge management chain ...
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